The Frigidaire Professional 24" Built-In Dishwasher (FPHD2491KF) is an exceptionally quiet, ENERGY STAR® certified dishwasher with a deep, stainless steel tub and flexible rack design that can accommodate up to fourteen place settings. To provide a superior cleaning, the FPHD2491KF features Frigidaire's DishSense™ cleaning technology, which uses sensors to monitor the soil level, load size and water temperature throughout the wash cycle and make automatic adjustments when necessary. The dishwasher also has a space-saving 5-level direct feed wash system with stainless steel spray arms and a dual stainless steel filtration system. While one of the filters requires manual cleaning, the other is a self-cleaning food disposer that helps to keep the dishwater clean and prevent food debris from depositing on dishes.
The interior of the FPHD2491KF dishwasher is designed according to Frigidaire's SpaceWise® Organization. It has an adjustable two-rack system with exceptionally flexible storage space and a silverware basket that can fit over 180 items. Coated with Nylon TufRacks™ for durability, the racks can easily accommodate any type of load from delicate glassware to oversized pots and pans or cookie sheets. The FPHD2491KF has a six wash cycles, which is relatively standard and includes "PowerPlus®" (pots & pans), "Normal", "Light", "Energy Saver", "China Crystal" and "Rinse Only". It also offers three options that you can choose to add to a particular cycle including "Hi-Temp Wash", "Sanitize" (NSF® certified) or "Air Dry" (energy efficient alternative to the heated dry default). Since the FPHD2491KF is equipped with the SilentDesign™ Sound Package (51.0 dB), it will remain incredibly quiet regardless of the cycle and won't disturb normal household activities. That said, if you prefer to run the dishwasher when you are out of the house or during off-peak hours, the FPHD2491KF can be programmed to delay the start of a cycle by any amount of time between 1 and 24 hours.
The exterior of the FPHD2491KF dishwasher is designed with functionality and style in mind. It has a concealed ProSelect™ touchpad control panel where you can easily program wash cycles and delay the start time (if necessary). While the control panel doesn't have a status indicator, it does have a digital display that provides an estimate of the amount of time remaining in each cycle, and it also has a small light that illuminates when the rinse aid needs to be replenished. A concealed control panel contributes to the appliance's sleek, modern look, but, alongside the child-lock feature, it is especially convenient for households with small children because it prevents little ones from changing the cycle or opening the door mid-cycle. Lastly, the FPHD2491KF has a smooth, smudge-free stainless steel finish and a pull-latch door handle with hinges designed to keep it in place at any angle.
You can purchase the Frigidaire Professional 24" Built-In Dishwasher (FPHD2491KF) online for about $799 (MSRP).
We give the Frigidaire Professional 24" Built-In Dishwasher (FPHD2491KF) a B- because it is an attractive dishwasher that offers a good cleaning performance without making a lot of noise or blowing a hole in your budget. However, we had to deduct points because it has received very mixed feedback from customers including repeated complaints about its poor quality, durability and design flaws. If you get a great deal on this dishwasher and decide to buy it, we highly recommend getting the extended warranty and treating it with a little extra care (pre-rinsing dishes, regular filter cleanings, etc.) to help avoid some of the issues other customers have experienced.
The Frigidaire Professional 24" Built-In Dishwasher (FPHD2491KF) has received very mixed reviews from customers online including a 3.8/5 on HomeDepot.com (69 reviews), a 4.06/5 on Frigidaire.com (63 reviews), a 3.6/5 on BestBuy.com (63 reviews), a 2.8/5 on Lowes.com (55 reviews), a 4.2/5 on AJMadison.com (32 reviews), a 5/5 on Applianceconnection.com (25 reviews) and a 2/5 on Amazon.com (20 reviews). Among Best Buy customers, 63% said they would recommend the FPHD2491KF dishwasher to a friend, while only 44% of Lowes' customers said they would recommend it. A lot of customers were happy with the FPHD2491KF's cleaning performance, exceptionally low noise level, sleek appearance and flexible storage, but there were also many customers who were extremely dissatisfied with the dishwasher.
Some of the biggest complaints were related to major repairs and design flaws inside the dishwasher that hindered its performance. Anecdotal feedback from customers indicated faulty motors, pumps and control panels that started to cause problems even within the first year of owning the dishwasher. A 2012 Consumer Reports Annual Product Reliability survey confirmed that Frigidaire dishwashers are the 3rd most repair-prone dishwashers among major brands. In a 2012 JD Power & Associates survey on customer satisfaction with different dishwasher manufacturers, Frigidaire also received lower than average marks in overall customer satisfaction (2/5).
In terms of design flaws, there were multiple complaints about the lower rack coming off its tracks, about the overall durability of the rack system/silverware basket (rusting and breaking), and about the exposed heating element melting plastic utensils that fall through the racks. While there were also complaints about the soap dispenser door occasionally not opening properly due to its proximity to the lower rack, it seems like that problem could be remedied by loading dishes away from the dispenser. Another small issue that came up, which may or may not be a concern for all customers, is the fact that you can't see the concealed control panel when the dishwasher is running without opening the door.
Overall, the FPHD2491KF is a relatively inexpensive, attractive and quiet dishwasher, and you might be able to avoid some of the issues other customers have faced if you don't mind treating the dishwasher with some extra care. We suggest that you always lightly pre-rinse dishes and clean the filter regularly to prevent clogs and/or the buildup of food particles that can then redeposit on dishes. When you load the dishwasher, try not to bend the tines and be sure that the dishes on the lower rack do not block the soap door from opening. Also, for optimal cleaning, always use the recommended detergent and rinse aid and run the kitchen faucet nearest to your dishwasher before starting the wash cycle to ensure that the incoming water is hot. Lastly, if you do decide to buy this dishwasher, we highly recommend that you purchase the extended warranty given its spotty reliability record.
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